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Built by a practicing audiologist

Support your patients.
Reclaim your time.
Grow your revenue.

Heario guides patients through the everyday hearing aid questions between visits. The routine issues get handled at home, so your schedule opens up for the appointments that need you.

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21 days free. No credit card required.

9:41
Whistling or squealing
Step 2 of 6
Re-insert the hearing aid
Make sure the dome or mold is seated properly.
Gently reposition it so it sits securely.
Reposition it so it sits securely in your ear.
Reposition it so it sits securely in your ear.
Next step
That fixed it
Try:
The real cost

Repeat support is frequent, persistent, and time-consuming.

Much of this support is routine and could be handled outside the clinic.

Up to0%
struggle to manage their devices
Hearing aid owners who have difficulty with basic management tasks like cleaning, insertion, and using the controls.
Bennett et al. (2019), reviewing clinical studies: up to 90% of hearing aid owners demonstrate difficulty with basic hearing aid management tasks.
0.0
follow-up interactions
Average post-dispensing contacts per patient in year one.
Henry Ford Health System utilization audit: 3.12 year-one post-dispensing encounters; 20% of patients accounted for 50% of use.
15–0 min
per routine visit
Typical time spent on repair and fine-tuning appointments.
UCLH NHS hearing-aid service: 15-min repair appointments, 25-min fine-tune appointments.
How it works

What happens when a patient gets stuck.

Steps written by an audiologist, for the problems that come up between appointments.

1

The patient describes the problem

They type what is happening in their own words, and Heario matches it to the right issue.

Fix a problem
Troubleshooting for your RIC (thin wire) • Rechargeable
Describe the problem…Search
Or pick a common problemShow all ›
Sound is muffledCleaning and restart steps that match your hearing aids.
Whistling or squealingFit and cleaning checks that match your hearing aids.
2

Heario walks them through the fix

The steps match the hearing aids they wear, and there are photos where it helps to see it.

Sound is muffled
Step 1 of 3
Check for wax or blockage

Replace the wax guard (filter).

If you use a dome / sleeve, replace it as well.

3 of 5
Insert the stick into the centre of the wax guard. Pull the stick straight out to remove the old wax guard.
Insert the stick into the centre of the wax guard. Pull the stick straight out to remove the old wax guard.
3

Some problems still need you

If the steps don't solve it, Heario shows your phone number and email so the patient can get in touch.

Contact the clinic
If you still need help, choose the best option below.
Call the clinic(555) 014-8820
Email the clinichello@lakeshorehearing.ca
Lakeshore Hearing Centre128 Lakeshore Road, Toronto, ON M5J 1A1
Why Heario

What makes Heario different.

Personal for every patient, and yours to shape.

Built by an audiologist

Designed from real clinical experience, with the patient in mind.

Matched to each patient's device style

Easy to use throughout, with guidance that is specific to the device style selected at the initial setup.

24/7 app-guided support

Easy to follow, step by step troubleshooting available anytime it's needed.

No patient data collected

Patients use the app without an account, a login, or giving any personal information.

Customization

Tailored for your business.

Build it to suit your clinic. Start with your branding and logo, then add as much detail as you want.

9:41
Northside Hearing
Clinic ownerSarah Bennett, Owner
Welcome to Northside Hearing
I'm Sarah. What brings you in today?
I already wear hearing aidsTroubleshooting, guides, and support
I have an appointment coming upSee what to expect before you arriveFirst hearing test  ·  Earwax removal  ·  Hearing aid fitting
9:41
First hearing test
Your first hearing test
About an hour, with Sarah. Bring your glasses, and a family member if you like.
What to expect
We'll talk through your hearing and any concerns.
We'll check your ears and complete a full assessment.
We'll review your results and plan next steps together.
What it costs
Full hearing assessment$95
From our clinic
Preparing for your visitA short guide from Northside Hearing
Northside HearingThree locations
Overview
What patients asked about
Unresolved issues
Locations
Device styles
Settings
Locations
Riverside 64
Oakwood 41
Bayview 23
Overview
Updated todayLast 30 daysAll locationsAll devices
Sorted out in the app
128
Up 18% on the month before
Still came through to you
14
Down 9 on the month before
Patients using it
212
Across all three locations
Asked about most
Whistling
First time it has topped the list
Patients helped at home
Every week since you started, across all three locations
120906030
JanFebMarAprMayJunJulAug
What patients asked about
All locations, last 30 days
Whistling and feedback 32  up 11
Bluetooth and phone calls 24  up 3
Cleaning and care 19  down 2
Batteries and charging 12  down 6
Comfort and fit 9  no change
Sound quality 7  up 2
Unresolved issues
Where patients still reached out to you
Whistling and feedback 5
Bluetooth and phone calls 4
Batteries and charging 3
Comfort and fit 2
Sound quality 0
By location
Last 30 days
LocationSortedCalled
Riverside646
Oakwood415
Bayview233
By device style
RIC with dome 41%
RIC with mold 19%
BTE 17%
Custom 14%
Non-custom 9%
Totals across your whole patient group. No names, no individual records.
Your branding, your voiceYour clinic name, logo, and colours throughout.
White label availableYour clinic's identity throughout, with no Heario branding.
Services explainedWhat you offer and what is involved in each type of appointment, including pricing.
Include your own resourcesIf you have a library of handouts or videos, we can add it, so patients have your clinic's material alongside the guidance already in the app.
A live dashboard, updated dailySee which issues come up most and how they change over time, so you can adjust the care and advice you provide. Aggregated data only, no patient identifiers.
And moreThere is always more we can add. Tell us how your clinic works and we will build around it.
Ask about customization
Stand out

Be the clinic that's there between visits, too.

Stand out by extending your care past your clinic hours, when your clients need it the most. Try Heario free, or subscribe today and be set up in minutes.

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Get in touch

Request a demo or ask a question.

See Heario in action, talk through customization for your clinic, or get your free trial set up. We usually reply within a business day.

Prefer to try it first? Start a free 21-day trial. No login required, and setup takes minutes.