Common questions
Do I have to commit?
No. There is no long-term contract. It is month to month for each location, you can start with a 21-day free trial, and you can cancel anytime.
Why is it priced per location?
Each location gets its own access code, so its data stays separate. Sites differ in staff, device mix, and patient population, so pooled numbers average those differences away and tell you little about any one site. Kept separate, you can compare locations and respond to what a specific site actually needs.
Can I pay yearly?
Yes. Pay $2,990 USD a year per location and get two months free. Or stay monthly at $299 USD. You choose at setup.
When do I get my access codes?
As soon as Stripe confirms your payment, your access codes are emailed to you, one for each location, along with a QR code and a link to share with patients.
Can I add a location later?
Yes. Come back anytime and set up the new location the same way. Each location is its own $299 USD a month, and its code arrives once that payment is confirmed.
How do patients start using Heario?
Each location gets its own access code and QR code. Share it however works for you, at the fitting, on appointment reminders, or in the clinic. Patients enter the code or scan the QR to get in. There is no app store download and no login.
Is patient information private?
Yes. Patients do not create accounts, and anything you see in reporting is aggregate, with no identifying patient information.